Dear AS "PrivatBank" Customers and Partners!  

Reciprocal cooperation will make the Bank’s services and products more qualitative and convenient for Customers. You may get AS "PrivatBank" experts’ consultations, express your wishes and proposals, as well as send your claims or complaints to the Bank.  

Your reports will be examined within two weeks, whereupon you will get an irrefragable response in written form, by telephone or e-mail. The claims on operations with payment cards are examined in accordance with AS "PrivatBank" Regulations on use of payment cards.  

You may express your wishes and claims:  

• in oral or written form visiting the Bank personally ;
• by helpline: +371 67281995;
• via e-mail: welcome@privatbank.lv;
• completing a special form;
• sending a letter to the address: 1 Muitas str., Riga, Latvia, LV-1134;
• by fax: +371 67282981.  

The full text of the Procedures for filing and processing of complaints of customers AS "PrivatBank" can be found here.

You may also lodge a complaint in the Ombud of the Association of Latvian Commercial banks.

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