Online purchases with payment cards will have higher-level customer protection

We remind you that from 1 January 2021, online purchases with payment cards may be disrupted, if the customer’s chosen merchant (online store or other e-commerce participant) does not use appropriate security technological solutions – strong customer authentication. In such cases, payment service providers, who have issued the cards, will reject such payments to ensure protection of customers’ interests, despite the fact that such purchases have been made in the past.

At the same time we remind you that as from 1 February 2021, all payment cards of AS “PrivatBank” will be closed. The customers will be unable to make payments in internet and pay with payment cards to sellers / service providers, including cash withdrawal from ATMs. Which is why, we hereby encourage to evaluate a possibility to receive a payment card at another credit institution. If, however, you choose to continue using the card of AS “PrivatBank” up until 31 January 2021, you will be able to receive a renewed card at our Head Office, at 1 Muitas Street, Riga, or to receive it by mail.

If you have any questions, please contact AS “PrivatBank” by calling 8515 (for calls from Latvia) or +371 67041300 (for calls from abroad). Mon – Fri: 09:00 – 19:00, on holidays: 09:00 – 17:00.

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