Questions and answers

On the impact of changes on customers

For everyday communication we encourage you to use the Internet bank or the information line 8515. In its turn, in order to resolve more important matters, we will continue to service customers at the Head Office of the Bank, at 1 Muitas Street, Riga.

For individuals, application for services will be quicker and more convenient than before – it will be made possible by filling out an application at the Bank website, with the cooperation partner, or by contacting the Bank specialist, by calling 8515. In order to draw up a mortgage loan, it will be required to visit the Head office of the Bank at 1 Muitas Street, Riga.

We forecast that the majority of existing customers will still choose the Bank services, as historically, loans and deposits have always been the most requested services, and we plan not only to preserve, but also to improve these.

We hereby draw your attention to the fact, that as from 1 February 2021, all payment cards will be closed. The customers will be unable to make payments in internet and pay with payment cards to sellers / service providers, including cash withdrawal from ATMs. Which is why, we hereby encourage to evaluate a possibility to receive a payment card at another credit institution. If, however, you choose to continue using the card of AS “PrivatBank” up until 31 January 2021, you will be able to receive a renewed card at our Head Office, at 1 Muitas Street, Riga, or to receive it by mail.

As for the customers who have been granted credit limit by the Bank and who have used it, we ask you by 31 January 2021:
• to ensure early repayment of the amount of used credit limit in full and the calculated interest for the use of credit limit; or
• to apply for a consumer loan at the Bank for the credit limit repayment free of charge; or
• to agree with the Bank in writing on other type and term of fulfilment of credit obligations towards the Bank.

From 1 January 2021, the Bank will discontinue to provide the following payment services to its customers:
• cash transactions (cash deposit/withdrawal at the Bank’s cash desk);
• currency exchange transactions in cash at the Bank’s cash desk;
• regular payments;
• automatic payment of invoices.

From 1 January 2021, the Bank will continue servicing customers, and the following financial services of the Bank will be available to customers on a daily basis:
• loans;
• deposits;
• other services related to the account servicing.

We pay particular attention to the Customers, whouse services of the Bank payment cards on a daily basis, and withdraw cash from ATMs and who receive SSIA benefits / state pensions, including those from abroad, as well as other regular income to own account at the Bank. We hereby ask to report own account at another credit institution / payment institution to the relevant institutions (SSIA, embassies, places of employment etc.) in due time for income receiving.

Further on, the customers will only be able to replenish own account with a non-cash transfer from any other credit institution and / or payment institution. From 1 January 2021, the Bank will completely discontinue provision of cash transaction services.

The Bank will renew cards with expired term of validity, as well as the cards, which have been lost / stolen, up until 31 December 2020.
We hereby draw your attention to the fact that all payment cards will be closed, and from 1 February 2021, the Customers will be unable to make payments in internet and pay with payment cards to sellers / service providers, including cash withdrawal from ATMs.

The password may be recovered by contacting the Bank and providing the Voice password (condition: the Customer has the initial Internet Bank envelope, the Customer provides the Voice password, and the phone call is made from the customer’s phone number registered with the Bank).
In its turn, if the Customer needs to obtain new access data, the Customer must visit the Bank branch in person or send an application, which is notarized (by mail) or signed with e-signature, with a request (order) to issue new access parameters for the Internet Bank and to send these to the indicated postal address. A commission fee will be applied for sending new access data, in accordance with the Price List.

The Customer will be able to receive an account statement and other documents in the Bank branches in person. In case the Customer has no opportunity to receive the required documents in person, the Customer can provide the Bank by mail with an application, which is notarized or signed with e-signature, where the required amount and type of information are indicated. A commission fee will be applied for issuing the account statement and / or other documents, as well as for their sending to the postal address indicated in the application, in accordance with the Price List.

ONLY the Applications on termination of Business relations and on closure of accounts may be submitted by mail (without notarization). The Customer must know own Voice password at the Bank, as, after receiving the Application, a Bank employee will contact the Customer by phone.